We take your privacy seriously at the shop
Last Updated: November 6, 2025
Look, we get it - nobody actually reads these things. But since you're here, we'll keep it real with you. At Runeshard Citadel Auto Repair, we're not in the business of selling your info or spamming you with junk. We're mechanics first, and we treat your personal data the same way we treat your classic ride - with care and respect.
This policy explains what info we collect when you bring your vehicle in, contact us, or visit our website. We're based in Toronto, Ontario, and we follow all Canadian privacy laws (PIPEDA, for those keeping score). If something here doesn't make sense, just give us a call at (416) 555-0347 and we'll walk you through it.
When you book a service or drop off your car, we'll need the basics - name, phone number, email address. Pretty standard stuff. We also grab your vehicle info (make, model, VIN, year) because, well, that's kinda important when we're working on your engine or restoring your classic.
If you're paying by card, we process that info but don't actually store your full card details on our end. That goes through our secure payment processor.
We keep detailed records of all the work we do on your vehicle. That means service dates, parts used, diagnostics results, and any notes about what we found under the hood. This helps us track your vehicle's history and catch potential issues before they become expensive problems.
For restoration projects, we'll also keep photos of the work in progress. These stay in your file unless you specifically ask us to delete them.
Our website collects basic stuff like your IP address, browser type, and which pages you visit. Nothing creepy, just helps us understand how people use the site and make it better. If you fill out a contact form or book online, that info gets sent directly to us.
Here's the straight talk on what we do with your data:
Your info lives on secure servers here in Canada. We keep service records for 7 years (that's the legal requirement), but after that, we'll either delete it or anonymize it. If you haven't been in for a while and don't want us holding onto your details, just let us know and we'll clear it out sooner.
Old diagnostic reports, photos from completed restorations, and invoices get archived but stay encrypted. We're not leaving this stuff lying around on random hard drives or anything sketchy like that.
Bottom line: We don't sell your info. Period. Not to marketers, data brokers, or anyone else.
We do work with a few trusted partners who need access to limited info to help us run the business:
All these partners are bound by strict confidentiality agreements. They can't use your data for their own purposes.
Want to see what info we've got on file? Just ask. We'll send you a copy of everything we have about you and your vehicle.
If something's wrong in your records, let us know and we'll fix it. Got a new phone number? Changed your email? We'll update it right away.
You can request deletion of your personal data anytime (except for stuff we legally have to keep for tax or warranty purposes).
Don't want marketing emails? No problem. Click the unsubscribe link in any email or tell us when you're in the shop. We'll still send service-related messages though.
Our website uses cookies - those little text files that help the site remember stuff between visits. We're not using them to track you across the internet or build some creepy profile. Here's what they actually do:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Make the website actually work (like remembering items in a quote request form) | Session only |
| Analytics | Help us see which pages people visit so we can improve the site | 1 year |
| Preferences | Remember your settings if you've customized anything | 6 months |
You can disable cookies in your browser settings, but it might make parts of the website wonky. Most modern browsers let you block third-party cookies while keeping the essential ones.
We take security seriously - probably more seriously than we take our coffee orders. Here's what we do to keep your data safe:
All data transmitted to and from our website is encrypted with SSL/TLS
Our servers are protected by firewalls and regular security updates
Only authorized staff can access customer records, and we log everything
That said, no system is 100% bulletproof. If we ever have a data breach (knock on wood), we'll notify affected customers immediately and let the proper authorities know as required by law.
If you've got questions about this privacy policy, want to exercise any of your rights, or just want to chat about how we handle your data, we're here for you. Seriously - we'd rather you ask than worry about it.
Phone:
(416) 555-0347
Email:
service@runeshardcitadel.info
Visit Us:
1847 Stonegate Boulevard
Toronto, ON M4B 3K8, Canada
Note: If you're not satisfied with how we handle your privacy concerns, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, give us a shot at making it right first.
We might update this privacy policy from time to time - usually when laws change or we add new services. When we do, we'll update the "Last Updated" date at the top and post the new version here. If it's a major change, we'll send an email to let you know.
Thanks for taking the time to read through this. Now let's get back to what we do best - making your vehicle run like a dream.